Sync Service Error
- Mei Soong (Unlicensed)
After the system is live and the automatic scheduled task has been set up, we might receive an automated email that alerts us if there’s an error in the scheduled csv file upload.
The way our system works is that when you drop in a file the system automatically starts the import when it detects a new file.
If we receive a Sync Service Error Email that looks something like this for example:
Error: Error: Can't process c:\FTPSites\data.apparmor.com\LocalUser\[clientWebsiteURL]\CUSTOM\tmpAppArmor.csv
It seems the file the client is dropping in is called "tmpAppArmor.csv". We're guessing that the system the client is using is writing a file with this name, and then renaming it to AppArmor.csv.
To resolve this issue, the client will need to eliminate the step where we get the "tmpAppArmor.csv" file. We think this should solve the problem and allow our system to import the file as expected.