Canned Responses

Canned Responses can be defined, categorized and customized to speed up communication for the Chat with Dispatch feature, via the Chat History section of the dashboard.

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1. Canned Responses Table

This table displays the saved Canned Responses that will be shown to the Dispatch operator. They are organized first alphabetically by category, then alphabetically by Canned Response message contents themselves.

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2. Add a New Canned Response

This section allows the dashboard user to create a new canned response.

1. Choose a Category to place this new Canned Response in.

2. Enter a non-empty message for the Canned Response.

3. Once satisfied with the category and message of the Canned Response, add it to the available Canned Responses by clicking on the 'Add Canned Response' button.

4. The operation can be cancelled at any time by clicking on the ‘Cancel’ button, clearing any progress and returning the dashboard user to the Canned Response Table.

3. Manage Categories

This section allows the dashboard user to manage the categories of Canned Responses.

1. To add a Category, enter a non-empty category name into the text field, and confirm it via clicking on the 'Add Category' button.

2. To delete a Category, along with all of it’s associated Canned Responses, select the desired category to delete from the dropdown list. To confirm this, click the 'Delete Category' button.

3. To cancel these procedures, click the 'Cancel' button at any time to return to the Canned Response Table.

4. Edit & Delete existing Canned Responses

By clicking on the ‘Edit’ button of any given row, the interface of the ‘Add a new Canned Response’ section is shown, populated with that row’s values.

Follow the same instructions given in Section 2 in order to edit any given row.

By clicking and confirming the ‘Delete’ button on the given row, the Canned Response will be deleted from the Canned Response Table, and will no longer by available to the Dispatch.