SMS Text Messages Alerting Mechanism

SMS messages are sent to mobile users over cellular connections. They are useful for users who do not have a smartphone or a supported app platform.

Subscribers are organized into groups.  The groups consist of a group code, group name, and description.

Users are subscribed using an SMS capable phone number, typically a mobile phone. The phone number and one or more groups must be selected when subscribing a user.

The Suppressions tab displays any devices that will be omitted from future messages.  Phone numbers are automatically added to the suppressions list when:

  • The user replies “STOP” to the message
  • The phone number is unreachable because it no longer exists, or is not capable of receiving SMS messages.

If you believe that a user has been added to the suppression list in error, you can manually remove them.

The Tools tab allows you to bulk subscribe users by pasting a list of phone numbers and selecting the groups you would like them subscribed to.  There is also an HTML subscription section that allows you to embed a widget onto your website to allow users to subscribe online via your website.