Conference Bridges

You can check out the Conference Call Video for an overview of how Conference Calling works.

Here are the steps you need to take to configure:

1. Define which Bridges you want - you can modify or delete the pre-populated bridges in your Dashboard.
   
   

2. You can add new Conference Call Bridge(s) in the Dashboard by going to Communications > Conference Bridges > Create New Bridge:
   
   

   Open

   

   
   
   

3. Here, basic information of about the Conference Bridge can be set, along with the call-in security settings. There are three Security Modes available:
   
   

   Open

   

   • Open: Anyone can call-in using the access code.

   • Password: Anyone can call-in, provided they have both the access code and the password.

   • Private: No additional participants can call-in.
     
     

4. Then, add the required bridge participants by clicking on the Choose Action button next to the relevant conference bridge, then select Participants from the dropdown:
   
   

   
   
   

   1. Scroll down and add the appropriate User Group to the corresponding Conference Bridge (i.e. add the “CMT” User Group from the dropdown to the CMT Bridge), and make sure the Phone Number User Field has “Phone Number” selected. Click on the “Add Group” button when you’re done:
      
      

      
      
      

   2. You can also manually enter a participant’s name and phone number under the “Add Participant” section if they’re not a part of the User Group that you have previously created.