Support tickets can be opened through your AppArmor Dashboard (Sign In -> Support -> Open Support Ticket), by emailing support@apparmor.com, or by calling toll free 1-888-515-4546 option 2. Please note that phone support is only available to clients enrolled in Enhanced or Premium support plans and under the availability terms of those plans.
Support Availability
AppArmor support is generally available Monday-Friday from 9AM-5PM Eastern Time, excluding observed holidays.
However, customers who are enrolled in the Premium Support plan can continue to access support after-hours and during observed holidays for Business Critical (Priority 1) issues.
Observed Holidays
AppArmor observes regular Canadian statutory holidays.
| Holiday | Date |
|---|---|
| New Year's Day | Jan 1 or observed. |
| Family Day | 3rd Monday of February. |
| Good Friday | Varies by year. |
| Victoria Day | Monday preceding May 25. |
| Canada Day | Monday after July 1. |
| Civic Holiday | First Monday in August. |
| Labour Day | First Monday in September. |
| Canadian Thanksgiving | Second Monday in October. |
| Christmas Day | December 25. |
| Boxing Day | December 26. |
Anti-Harassment Policy
In order to comply with labor laws, AppArmor reserves the right to refuse support to any customers who engage in conduct that could be identified as harassment.