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Staff

The Staff section allows you to add staff members and assign appropriate user rights.

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 Staff can also be organized into groups. This allows you to

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Groups

We can also provide access to the dashboard via groups. Groups are a fairly recent feature that we added to the Dashboard.

To add a user to a Group, you should first select the "Add Staff" button, input that user's name and email, and then uncheck the "Permissions" so none are selected:
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You can then edit group members in the "Groups" tab. The group permissions you have created in the "Groups" tab will only apply if you uncheck all the permissions when adding a staff.
Dashboard User Permissions

This document outlines the different permissions in the Dashboard, and how they affect a Dashboard user’s experience.

If you hover over the permissions in the Staff page, you will see what permission each icon represents. You can also toggle (enable / disable) a permission by clicking on the icon itself. 

Permissions

Defaults 

  • Allows a user to change the default settings of the app's settings file. This is a very powerful tool, give access to as few people as possible, and contact AppArmor support before you make changes here.

Designer

Map Builder

  • Allows a user to access the Map Builder system.
  • See Interactive Maps video for details.

Alert Status

  • Allows a user to activate an Alert Status. This is a legacy activation system.
    • If you have purchased AppArmor Alert, we imagine your team will be using the Unified Notifications sending wizard instead for this.
  • See Alert Status video for details.

Push Notifications

  • Allows a user to send push notifications. This is a legacy activation system.
    • If you have purchased AppArmor Alert, we imagine your team will be using the Unified Notifications sending wizard instead for this.
  • See Push Notifications video for details.

**Location Services

  • Allows a user to accept and monitor Mobile BlueLight and Virtual Walkhome requests.
  • Also allows access to the Walk History tab that shows all past walks from Virtual Walkhome, Mobile BlueLight, and Friend Walk.
  • See Mobile BlueLight, Virtual Walkhome, and Friend Walk videos for details.

Client Profile

  • Allows a user to change the Client Profile.
  • They can update contact information and security settings, and change the default settings of the Location Map. 

**Chat

  • Allows a user to accept and monitor Chat requests.
  • See Chat with Dispatch video for details.

Geofence Builder

  • Allows a user to create and edit Geofences.
  • See Geofencing video for details.

App Management

  • Allows a user to access marketing materials for the app, and to view details relating to your app's presence in the App Stores.

**Incident Reporting

  • Allows a user to view tip reports that have been sent through the app, and to receive notifications when one comes through. This is a relatively new feature.

Notes:

** = recommended permissions for dispatchers only 

Unified Notifications

  • Allows a user to use the Unified Notifications (AppArmor Alert) system.
  • This gives access to sending, templates, Alerting Mechanisms, and sending profiles.
  • See videos in support section of Dashboard for details.
You will only need to give an individual the Test Notification, Send Notification, and Configure Notification permissions if they need access to Alerting Mechanisms (circled in red):
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Questions and Assistance

If you have questions or require assistance, contact your AppArmor onboarding or support representativesave time when adding and removing staff members because their permissions can be inherited by their groups.

Staff Tab

The staff tab display the listing of staff members. If your dashboard is configured with “Single Sign On” (SSO) there will also be an SSO ID column. Staff permissions are identified as icons in the listing. Hovering your mouse over each permission icon will provide a description. Permission icons which are grayed out are disabled for the user.

There is an action button that provides three functions:

  1. Details: Allows you to view the staff member’s profile, including any custom staff field values

  2. Edit: Allows you to modify the username, SSO ID, and permissions

  3. Remove: The removes the staff member and disables their access to the Dashboard

The Tools bar at the top of the Staff page allows you to add more staff, manage staff fields, export the data to CSV, and search the staff list by keyword.

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Adding a staff member

Click the “Add Staff” button to add a new staff member. You will then be prompted for information about the user. The name field identifies the person within the system. The email address is required to send an invitation. For Authentication Type, there are three options:

  1. Dashboard Credentials: The staff member will have a username and password to access the Dashboard. This is an AppArmor provided account and does not rely on any external authentication systems.

  2. SSO Credentials: If your Dashboard is configured for SSO, then the user will be prompted to sign in with their SSO Credentials using an external authentication system.

  3. SSO and Dashboard Credentials: This allows a mix of both options from above. Typically this option is used when authentication redundancy is appealing. This way, if the external SSO provider goes down, the staff member can still sign in with their AppArmor credentials.

There is a checkbox the confirm whether the user should receive an invite. If SSO is used, then the invitation could be optional. However, if Dashboard Credentials are used, then we strongly recommend sending the invite.

The Permissions for the user should be selected next. A detailed listing of the permissions is available further in this document.

Click “Save Staff Member” to create the account.

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The user will receive an email with instructions to access the Dashboard:

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Managing Staff Fields

Sometimes it is desirable to keep additional information as part of a “Staff Profile” associated with each user. This additional information can be stored in “Staff Fields”. Click the “Manage Staff Fields” button to access the interface to create the custom staff fields.

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Export CSV

To obtain a listing of the staff data for external analysis, click the “Export CSV” button. You will be prompted to save the CSV file which can be opened in your preferred spreadsheet of business intelligence software.

Groups Tab

When managing a large number of staff members, it is much more efficient to create a series of “Groups”. Generally speaking, groups should be created for staff members that perform the same job functions. For instance; dispatchers, content administrators, incident managers, system administrators.

Groups are listed along with the number of members and their permissions. Hover the permissions icons for a description of each permission.

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Creating a group

When creating a group, only the group name and permissions are required.

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Once your group has been created, use the “Group Members” option to add staff to the group. Select the staff from the list of available staff, and press the “Add” button to select. Multiple staff can be selected from the list by holding the CTRL key on your keyboard. A series of sequential staff can be selected at once by holding the SHIFT key.

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Similarly, the “Remove” button can be used to remove staff from a group.