...

AppArmor Support falls into two basic categories - Client Support, and End-User Support

Client Support

This is when AppArmor offers support to our clients at an institution that has purchased one of our products. For example, if you need assistance adding a new feature to your AppArmor Safety app, help with configuration of your AppArmor Alert Mass Notification System, or need training for the dispatchers monitoring the AppArmor Dashboard.

End-User Support

This is when AppArmor assists the client in supporting users of the product purchased by the client. For example, if a user has trouble receiving Push Notifications, AppArmor can assist them, or help our clients assist them in checking their settings and testing this capability.

...