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Please note that the images below use the standard icons for the desktop app. It your team has customized the icons, they may appear with your branding instead.
App Icon Colors
The App Icon has three possible colors. Orange means the app is either connecting or reconnecting. The app cannot receive alerts when the icon is orange.
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A red icon means the app is in a disconnected state. It will periodically attempt to reconnect. Reconnect attempts will occur first around 30 seconds after disconnection. If the app is unable to reconnect, it will retry continuously at increasing time intervals. If you hover your mouse over the icon, you should see the approximate amount of time before the reconnect attempt occurs.
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App Icon is Missing
If you do not see the app in your system tray, be sure to click the up arrow to display additional tray icons:
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If you still do not see the app icon, it is possible that the app is not running. To relaunch the app, click the “Windows Start Button” typically in the bottom left of your screen. Then search for “Desktop Notifications” to locate the app. The icon is typically blue:
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App Icon is Red
When the AppArmor Desktop app icon is red, it means there is no connection and the app cannot receive notifications. The app will automatically try to reconnect at progressively larger intervals starting at 30 seconds. If you prefer to attemt reconnect immediately, you can intiate a connection attempt by single clicking on the red app icon.
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App Will Not Connect
If your app will not reconnect and remains red, there are several possible causes:
Issue 1: No Internet connection
Verify that you have a connection to the Internet. This can be done by launching a web browser and attempting to visit a known popular website. If your connection is down, then this will need to be resolved by your network administrators before the app can connect.
Issue 2: Public WiFi Internet Connections
Many public WiFi Internet connections require that a user agree to terms in their web-browser before they can truly connect to the Internet. In these scenarios, your WiFi indicator will show connected, but the Internet access is not available. Launch your web browser and accept any terms of the WiFi provider, then attempt connecting again by single left clicking the app icon.
Issue 3: System Issues
It is possible, however unlikely, that AppArmor may be experiencing a systems issue. In this scenario you will need to wait until the systems are available again to connect.
Issue 4: Configuration Issue
The AppArmor desktop app is highly configurable, however it is possible that a configuration or customization of the settings can cause the app to remain disconnected, or not connect at all. In this scenario, please open a ticket with the AppArmor Support Team to investigate.
Support
AppArmor provides industry leading support. If you encounter an issue that is beyond this documentation, please open a support ticket with our team.
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