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While there's no Menu Item for the Data Synchronization section, you can access it through a button in the top right corner of the Alerting Mechanisms page: |
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The way our system works is that when you drop in a file the system automatically starts the import when it detects a new file. If you receive a Sync Service Error Email that looks something like this for example: Error: Error: Can't process c:\FTPSites\data.apparmor.com\LocalUser\[clientWebsiteURL]\CUSTOM\tmpAppArmor.csv This means that the system you are using is writing a file with this name, and then renaming it to AppArmor.csv. To resolve this issue, the client will need to eliminate the step where we get the "tmpAppArmor.csv" file. We think this should solve the problem and allow our system to import the file as expected. |